Terms and Conditions
GATHERED
On the one hand, the person contracting the service (hereinafter THE LESSEE).
On the other hand, Mr. RUBÉN CUESTA VALPARÍS, of legal age, with NIF 10.878.875-J, Spanish nationality, resident of Bobia de Arriba (Asturias) with address at La Terraza de Onís s/n, telephone number 625076789 and email address info@picosoutdoor.com, with the commercial name Picos Outdoor (hereinafter THE LESSOR).
By accepting these Terms and Conditions, THE LESSEE expresses the need to hire the professional services of a mid-mountain sports technician, and therefore both parties enter into this contract for the leasing of services and
EXPOSE
That all parties recognize the sufficient legal capacity to enter into this contract and agree to accept it as a signature, which must be governed by the following:
TERMS AND CONDITIONS
FIRST – OBJECT
The contract is executed under a service leasing arrangement, strictly adhering to the civil law rules governing such contracts.
The purpose of the contract is to provide a mountain guide for one person, starting and ending on the dates offered by Picos Outdoor and chosen by the lessee. However, the contract may be extended once executed, if both parties agree, under the conditions established in the extension, which may vary from these. In this case, the agreed modifications will be noted in the extension. The activity to be carried out will be the one selected by the lessee.
The activity to be carried out takes place in a natural environment, not controlled by humans, and involves risks that cannot be completely controlled by the Mountain Guide leading the activity, nor by the LESSOR. Therefore, the client and their group agree to listen to and follow the Guide's instructions carefully, as well as to handle the specific equipment and perform the relevant maneuvers according to their instructions, especially regarding safety. Otherwise, the Guide may cancel the activity without the right to a refund of the amount paid by the client.
SECOND – EXECUTION OF THE CONTRACT
The LESSOR will carry out the guide services to the best of his knowledge and understanding, his knowledge of the subject matter, his qualities and expertise.
However, the LESSOR possesses the required training and qualifications to provide the contracted service, as stipulated in Article 8 of Decree 111/2014 of November 26, 2014, of the Government of the Principality of Asturias, which approves the Regulations for Active Tourism Companies. The LESSOR holds the qualification of Medium Mountain Sports Technician and AEGM and UIMLA accreditations, as well as authorization to operate as an Active Tourism Company (PICOS OUTDOOR) and is duly registered in the Register of Active Tourism Companies under number TA-245-AS. Furthermore, for tailor-made package tours, the LESSOR is authorized to operate as a Wholesale-Retail Online Travel Agency (PICOS OUTDOOR MOUNTAIN GUIDES). and the relevant registration in the Register of Tourism Companies and Activities of the Government of the Principality of Asturias, with the signature AV.401.AS.
The provision of services may be subcontracted to third parties, in whole or in part, provided that the professionals to whom the service is subcontracted have the training and qualifications required by Active Tourism Decree 111/2014, of November 26, of the Government of the Principality of Asturias.
The activity will be led by a qualified guide and will be carried out within the limits of their professional competence. The guide directs the activity and must abide by their decisions at all times during the activity.
Tailor-made package holidays are governed by Royal Decree-Law 23/2018 of 21 December, which transposes Directive (EU) 2015/2302. Tailor-made and personalized trips that combine at least two types of travel services are subject to the same regulations as standard package holidays.
The combination of travel services offered to you constitutes a package tour as defined in the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16. Therefore, you will enjoy all the rights applicable to package tours under EU law. PICOS OUTDOOR will be fully responsible for the proper execution of the package tour as a whole. Furthermore, as required by law, PICOS OUTDOOR is covered by a guarantee to reimburse your payments made and, if transportation is included in the tour, to ensure your repatriation in the event of insolvency.
Los viajes a medida —en los que el itinerario se diseña según las preferencias del cliente— constituyen un viaje combinado cuando incluyen al menos dos tipos de servicios de viaje y quedan sujetos al mismo régimen del RDL 23/2018. El precio orientativo comunicado durante la fase de diseño del itinerario no es vinculante hasta que ambas partes confirmen por escrito y bajo firma de un contrato el programa definitivo y el cliente abone la señal de reserva. A partir de ese momento, el precio tiene carácter contractual y solo puede modificarse en los supuestos previstos y acordados por ambas partes.
Main rights under the TRLGDCU:
• Travelers will receive all essential information about the package tour before entering into the contract.
• There will always be at least one business owner responsible for the proper execution of all travel services included in the contract.
• Travelers will be provided with an emergency telephone number or contact details where they can get in touch with the organizer.
• Travelers may transfer the package tour to another person, with reasonable notice and, where applicable, subject to the payment of additional expenses.
• The price of the package tour may only be increased if specific expenses arise (for example, fuel costs) and are expressly stipulated in the contract, and in no case within the last twenty days prior to the start of the package tour. If the price increase exceeds eight percent of the package tour price, the traveler may terminate the contract. If the organizer reserves the right to increase the price, the traveler will be entitled to a price reduction if the corresponding expenses decrease.
• Travelers may terminate the contract without penalty and receive a full refund of all payments made if any essential element of the package tour, other than the price, is significantly altered. If the tour operator cancels the package tour before it begins, travelers are entitled to a refund of payments made and, where applicable, compensation.
• In exceptional circumstances, for example, if there are serious security problems at the destination that could affect the package tour, travelers may terminate the contract before the start of the package tour without paying any penalty.
• In addition, travelers may terminate the contract at any time before the start of the package tour by paying a reasonable and justifiable termination penalty.
• If, after the start of the package tour, significant elements of it cannot be provided, suitable alternative arrangements must be offered to the traveler at no additional cost.
• Travelers will also be entitled to a price reduction and/or compensation for damages in the event of non-performance or incorrect performance of travel services.
• The organizer and the retailer must provide assistance to the traveler in case the traveler is in difficulty.
• If the organizer or retailer becomes insolvent, payments will be refunded and, if the trip includes transport, the repatriation of travelers will be guaranteed.
PICOS OUTDOOR has taken out an insolvency protection guarantee with MARKEL INSURANCE SE, Spanish branch, Tax ID W27648981, Plaza Pablo Ruiz Picasso, No. 1, Floor 35, Torre Picasso Building, 28020 Madrid. Claims Department: siniestros.spain@markel.com. Telephone: +34 91 556 19 78. Fax: +34 91 556 27 74. Customer Service: atencionclientemarkel@gmail.com. Markel Surety Bond 025S00742CAV.
If services are denied due to the insolvency of PICOS OUTDOOR, travelers may contact PICOS OUTDOOR or, if applicable, the relevant authority. The certificate from the guarantor company Markel is available at: https://drive.google.com/file/d/1BOuF12iOJ4wrB1jD5bfc5VrJ2HmB51NU/view?usp=sharing
The LESSOR has informed THE LESSEE and his/her group about the activity to be carried out, its location, the travel required to get there, and its specific characteristics, as well as the prerequisites that THE LESSEE and his/her group require in order to participate. Therefore, the participant(s) must be sufficiently prepared and physically fit to participate. Likewise, they must be in good mental condition to maintain attention, composure, and communication skills in situations where they may be exposed to high altitudes, voids, inclement weather, animals, etc.
THIRD – DEVELOPMENT OF THE CONTRACT
Before the conclusion of the contract, the traveler will receive, in durable format, the standardized information form on package travel (Annex II/A of Royal Decree-Law 23/2018) and the travel itinerary, in accordance with Article 153 of the Law. PICOS OUTDOOR acts as the organizer of the package tour. The contract is concluded when the client expresses their electronic acceptance (i) by checking the acceptance and validation box for the contracting process (acceptance of these Terms and Conditions), prior to making the first payment as the final confirmation step, and/or (ii) by sending an express acceptance response via email, prior to the contract being sent for signature..
Tailor-made trips—where the itinerary is designed according to the client's profile and preferences—constitute package travel when they include at least two types of travel services and are subject to the same regulations as Royal Decree-Law 23/2018. The indicative price communicated during the itinerary design phase is not binding until both parties confirm the final program in writing by signing the contract and the client pays the deposit. From that moment on, the price becomes contractual and can only be modified in the circumstances stipulated.
3.1.- Comunicación del Guiaje e información de emergencias.
When communicating the need for services, THE LESSEE must necessarily inform his/her clients of:
Hired guidance, Time of the activity, Meeting point with clients, Client information (Number of clients, Nationality of clients, First and last names of clients, Age of clients, National ID number of clients, Telephone numbers of clients and a contact person for them). Whether or not the tenant's equipment is needed to equip clients and, if so, specific details of what equipment. Price of the service
As a participant in the activity, THE LESSEE has informed THE LESSOR that neither he/she nor his/her group suffer from any illness or injury that could affect the performance of the activity.
THE LESSEE undertakes to inform the LESSOR that neither he/she nor the clients hired by him/her suffer from any illness or injury that could affect the performance of the activity, as well as from disabling conditions such as cardiovascular diseases, paraplegia, nervous or psychological problems, pregnancy, etc.
El/La usuario/a está obligado/a a informar en un plazo máximo de 15 días por correo a info@picosoutdoor.com de si alguno de los viajeros tiene requerimientos sanitarios especiales, medicación, alergias o enfermedades crónicas. El usuario asume la obligación de que cada viajero lleve los medicamentos necesarios prescritos por su médico. No existe garantía de que en los destinos del viaje dichos medicamentos o tratamientos estén disponibles.
Contacto de emergencias durante el viaje: +34 625 07 67 89 (disponible 24 h durante el desarrollo del viaje, confirmado en la documentación de viaje enviada al viajero). Organizador: Picos Outdoor Mountain Guides — info@picosoutdoor.com — Tel. +34 625 07 67 89. Como contacto de emergencia para realizar avisos en caso de emergencia, se empleará el comunicado por el/la/los/las clientes/as en el contrato/formulario de la plataforma de pago.
3.2.- Insurance.
The LESSOR maintains Civil Liability Insurance and Accident Insurance, which adequately guarantee participants the necessary coverage against possible accidents during the contracted activity. Complete information on the terms and coverage of these insurance policies is available to clients.
3.3.- Material and equipment.
The LESSOR undertakes to use his/her own equipment to equip himself/herself, taking into account the requirements of the activity, as well as to make available to THE LESSEE the necessary equipment to equip THE LESSEE, provided that the latter requests it in the Guiding Communication and with a maximum of complete equipment. The price of each piece of equipment that the LESSOR makes available to THE LESSEE will be agreed upon in an additional contract to this one.
The Lessee and his/her group declare that they have the necessary and appropriate material for the contracted activity, of which they have been informed by the Lessee. The Lessor undertakes to carry the necessary safety equipment and/or deliver the technical equipment required for the activity. The equipment is in good condition and within its useful life. The Lessee undertakes to return the equipment provided by the organization in the same condition as it was provided, or to pay its value in the event of loss or damage.
3.4.- Technical direction of the Guidance.
Una vez notificado a EL/LA ARRENDATARIO/A el Guiaje contratado, éste será quien tome las decisiones pertinentes sobre cualquier circunstancia que pueda afectar a la seguridad de la actividad (estado fisico de los participantes, material propio de los participantes, alimentación de los mismos, cambios o suspensión de la actividad por circunstancias meteorológicas etc.). Cuando la actividad contratada se desarrolle en el medio natural, esta quedará subordinada a las condiciones climatológicas de cada jornada, por lo que lThe activity may be altered and modified from its original plan due to weather conditions or force majeure, in order to guarantee the safety of the participants and at the guide's discretion. Picos Outdoor therefore reserves the right to modify the activity program in whole or in part if it is due to causes beyond its control (adverse weather, emergency situations, weather alerts, injuries to participants or guides, or other force majeure events), and may charge the price of the activity without the right to a refund.
3.5.- Basic rules of behavior.
Many of the activities organized by Picos Outdoor take place in Protected Natural Areas, generally in the mountains. These are sensitive areas requiring special protection for vegetation, wildlife, inhabitants, rivers, geology, buildings, etc. Therefore, participants agree to minimize the impact their actions may have on the environment by observing and complying with the signs and regulations of the National Park and the Guide to respect the environment. This entails careful and respectful environmental behavior. The environment must be left as good as, or even better than, it was found. Absolutely nothing should be littered; generated waste (even organic waste) should be taken back to the environment and disposed of in appropriate containers. Our droppings should be burying or carrying with us; we should use existing paths or trails; we should not raise our voices, harm plants or animals, or light fires; we should optimize the number of vehicles to reach the area where the activity will take place, etc. Smokers must carry a portable ashtray to avoid throwing cigarette butts.
Clothing with political, religious, xenophobic, exclusionary, offensive, violent, or other motifs and/or messages is prohibited, and sports club attire and flags are not permitted. The consumption of alcoholic beverages and narcotics, both legal and illegal, is prohibited from the beginning to the end of daily activities. Once the daily activity is over, everyone can do whatever they see fit, always respecting others.
The LESSOR is not responsible for any behavior of the participants in the activity. They will, at all times, be responsible for their actions and any consequences that may arise.
Failure to comply with these rules may result in expulsion from the activity and reporting to the relevant authorities, without the right to a refund of the activity fee.
3.6.- Commercial relationship with clients.
It will be THE LESSEE who will attract his/her clients, as well as the sale of the activity, and will therefore be the one who will enter into the Activity Contract with them, which must comply with the Active Tourism Decree 111/2014, of November 26, of the Government of the Principality of Asturias, which approves the Regulations for Active Tourism companies and will ensure that his/her clients give well-informed consent regarding the characteristics of the contracted activity.
3.7.-Image rights.
The videos and images taken during the activity are the property of the Landlord, who grants the Lessee and his/her group the right to use said images indefinitely on any digital and/or physical medium, always for commercial or informational purposes regarding the activity carried out. Therefore, the Lessor and the Lessee may use said images. The Lessor uses said images solely to publicize its activity, and they may be published on its website, social media, newspapers, magazines, posters, or advertising brochures at the local, regional, provincial, regional, national, or international level. If the Lessee and his/her group use them in any media, they undertake to indicate that the activity was carried out under the Lessor's direction.
In the activity contract signed with the clients, the Lessee undertakes to inform and request the appropriate authorization from the clients. If the Lessor uses these terms in any media, he or she undertakes to indicate that the activity was carried out on behalf of the Lessee for his or her clients.
3.8.- Right of admission.
Picos Outdoor reserves the right to refuse admission to all organized activities.
3.9.- Minors.
Minors must have authorization or be accompanied by a responsible adult guardian.
3.10.- Complaints form.
There is a Complaints Form available to the customer.
FOURTH – PRICE, BILLING METHOD, PAYMENT AND CANCELLATIONS.
Both parties agree to set the price of the contracted products at the price listed on the payment platform linked to the Picos Outdoor website. Prices are per person and include direct services offered by Picos Outdoor, including VAT, for the indicated group. Picos Outdoor reserves the right to add participants to the group up to the maximum number it deems appropriate, unless the activity has been booked exclusively. El precio del viaje combinado incluye todos los servicios indicados en el programa.
El abono del precio del contrato será realizado mediante los pagos estipulados en la plataforma de pago o los acordados entre las partes. A través de la plataforma de pago vinculada a la web de Picos Outdoor, mediante la compañía We Travel se realizarán los primeros pagos. El último pago y final, con el resto del precio acordado, se entregará en efectivo el día de comienzo de la actividad. El incumplimiento del plazo de pago del saldo faculta a Picos Outdoor a resolver el contrato con las penalizaciones del
apartado 4.1.
El precio pactado podrá incrementarse, exclusivamente y hasta un máximo del 8% del precio total, en los casos previstos en el artículo 158.1 del TRLGDCU:
Subida del precio del transporte de pasajeros derivada del coste del combustible u otras fuentes de energía.
Subida de los impuestos o tasas que gravan el contrato o sus prestaciones, exigidos por terceros y por autoridades o estados.
Variación de los tipos de cambio de la divisa aplicable al viaje combinado.
Esta revisión no podrá producirse en los últimos 20 días anteriores al inicio del viaje. Si la variación supera el 8%, el viajero podrá, en los 5 días siguientes a la notificación, desistir del contrato sin penalización alguna, con derecho a que le sean reintegradas la totalidad de las cantidades abonadas en los 14 días siguientes por el mismo medio de pago. La modificación del precio operará igualmente a la baja en los mismos supuestos.
In the event that the activity is suspended due to meteorological reasons or force majeure, The service fee will not be charged. If the activity is suspended due to negligence on the part of the TENANT during the sales process, the LESSOR will charge 100% of the agreed price. If an overnight stay is required in a location outside the program or if the TENANT has to stay in the same accommodation twice due to force majeure or inclement weather, the LESSOR will not be responsible for any costs. El cliente acepta expresamente las modificaciones que puedan producirse antes del inicio del viaje o in situ por circunstancias de causa mayor, climáticas, de seguridad, órdenes de las autoridades locales, imposiciones imprevistas de proveedores de la zona o limitaciones de la infraestructura local. Los sobrecostes directos derivados de modificaciones de seguridad obligatorias serán repercutidos al cliente. Cualquier otra alteración del itinerario requerirá la aprobación unánime del grupo y el consentimiento de Picos Outdoor. En ningún caso se devuelve la señal entregada en los alojamientos y/o medios de transporte.
Cancelación con 60 días de antelación al día de comienzo de la actividad, se devuelve el 90% del importe total.
Cancelación de 60 a 45 días de antelación, se devuelve el 50% del importe total.
Cancelación con menos de 45 días de antelación, no hay derecho a devolución. Será obligado abonar dichos importes si esas cantidades no se han satisfecho.
Una vez abandonada la actividad por cualquier causa, este contrato queda anulado, sin derecho a ningún tipo de servicio contratado, ni devolución de ningún tipo.
4.1.-Cancelación por el organizador antes del inicio.
Si Picos Outdoor cancela el viaje por causas no imputables al viajero:
El viajero tendrá derecho al reembolso íntegro de todos los pagos realizados en un plazo máximo de 14 días naturales.
Adicionalmente, el viajero podrá tener derecho a una indemnización, salvo que la cancelación se deba a un número mínimo de participantes no alcanzado (comunicado con al menos 20 días de antelación) o a circunstancias inevitables y extraordinarias. En caso de no alcanzarse el número mínimo de plazas, el cliente puede guardar el crédito para futuros viajes o pedir la devolución íntegra de la reserva.
4.2. Cesión del viaje combinado (art. 157 TRLGDCU)
El viajero podrá ceder el contrato de viaje combinado a una persona que reúna las condiciones personales, sanitarias, de documentación y legales necesarias para su disfrute, notificándolo a Picos Outdoor con al menos 7 días de antelación a la salida. Cedente y cesionario son solidariamente responsables del precio restante y de los gastos adicionales justificados que genere la cesión.
4.3. Cambios antes del inicio del viaje
Picos Outdoor distingue entre modificaciones esenciales y no esenciales conforme al RDL 23/2018:
Modificaciones no esenciales: cambios de detalle que no afectan sustancialmente al conjunto del viaje (cambio de alojamiento de categoría equivalente en el mismo destino, variación de horario no significativa). No otorgan derecho de resolución sin penalización.
Modificaciones esenciales: cambios en el precio (superiores al 8%), en el destino, en el itinerario principal, en la fecha de salida o regreso, o en la categoría del alojamiento. Se comunicarán al viajero sin demora y por escrito, indicando la naturaleza del cambio, el impacto en el precio y la posibilidad de: (a) aceptar la modificación; (b) resolver el contrato sin penalización con reembolso completo en 14 días; o (c) aceptar un viaje alternativo de igual o superior calidad mediante abono de la diferencia, o de calidad inferior con reembolso de la diferencia.
4.4. Resolución por el viajero antes del inicio y penalizaciones (art.160.1 TRLGDCU)
El viajero puede resolver el contrato en cualquier momento antes del inicio del viaje, abonando las penalizaciones estándar siguientes (salvo indicado otros plazos en el punto «CUARTA – PRECIO, FORMA DE FACTURACIÓN, PAGO Y CANCELACIONES» del programa del viaje):
Hasta 60 días antes del viaje: devolución del 90% del importe del viaje
Hasta 45 días antes del viaje: devolución del 50% del importe del viaje
Para plazos inferiores a los descritos: no se realizará ningún reembolso.
*Se aplicará una tasa de gestión de 250 €
*Si existen otros gastos no reembolsables ya emitidos, tampoco serán devueltos y se descontarán del importe total a reembolsar
*El coste de cancelación de vuelos ya emitidos u otros medios de transporte es del 100% del precio del billete.
4.5. Asistencia al viajero y responsabilidad del organizador.
Picos Outdoor es responsable de la correcta ejecución de todos los servicios del viaje combinado, independientemente de que los presten proveedores externos, salvo que el incumplimiento sea imputable al propio viajero o resulte de circunstancias inevitables y extraordinarias. En caso de no conformidad, el viajero debe comunicarla lo antes posible a Picos Outdoor o al prestador local del servicio afectado.
De conformidad con el artículo 162.4 del TRLGDCU, en el caso de daños y perjuicios físicos o corporales, o daños materiales causados por negligencia, la indemnización en ningún caso superará una cuantía equivalente al triple del precio del viaje combinado.
Si el viajero se encuentra en dificultades durante el viaje, Picos Outdoor le prestará asistencia sin demora, incluyendo: información sobre servicios médicos, consulares y de repatriación; canales de comunicación alternativos; y gestión de servicios de viaje sustitutivos.
4.6. Riesgos de la actividad y medidas de seguridad
Las actividades previstas en los viajes combinados conllevan riesgos intrínsecos propios del entorno natural. Picos Outdoor informa al cliente de dichos riesgos y el cliente los asume conjuntamente con el resto de participantes, sin perjuicio de las obligaciones de seguridad del organizador. Al inicio de las actividades presenciales del viaje, se realizará una charla de seguridad a cargo del guía responsable de Picos Outdoor.
4.7. Requisitos del viajero: documentación, visados y salud
El viajero es responsable de disponer de documentación válida (DNI, pasaporte, visados, libro de familia,…) y de cumplir los requisitos sanitarios del destino (certificaciones y vacunas). Picos Outdoor facilitará información general sobre dichos requisitos, sin que ello exima al viajero de verificar su situación particular. Será el viajero quien deberá consultar a su médico/a o facultativo/a y cerciorarse de los requerimientos pertinentes y necesarios. Información oficial disponible en: Ministerio de Asuntos Exteriores:
https://www.exteriores.gob.es/es/ServiciosAlCiudadano/Paginas/Recomendaciones-de-viaje.aspx . Ministerio de Sanidad: https://www.sanidad.gob.es
4.8. Seguro voluntario de asistencia
El precio del viaje combinado no incluye, salvo indicación expresa, póliza individual de cancelación, accidentes, asistencia en viaje, evacuación médica o rescate. Se recomienda encarecidamente al cliente la contratación de dicho seguro, especialmente para viajes de alta montaña o expediciones. Si el cliente desea contratarlo a través de la agencia, deberá comunicarlo expresamente por escrito, aplicándose un gasto de gestión de 10€ por persona adicional al precio del seguro.
4.9. Reclamaciones específicas de viaje
Las reclamaciones relacionadas con el viaje deben formularse por escrito a info@picosoutdoor.com o por teléfono (+34 625 07 67 89), idealmente durante el propio viaje y en todo caso dentro de los 30 días naturales siguientes a la fecha de regreso. Picos Outdoor responderá de forma motivada en el plazo máximo de 30 días desde la recepción.
FIFTH – TAX TREATMENT.
Notwithstanding the foregoing, invoices issued will be subject to the relevant personal income tax and VAT regulations and regimes.
SEXTA – PROTECCIÓN DE DATOS EN LA CONTRATACIÓN.
Los datos personales facilitados durante el proceso de compra son necesarios para la prestación del servicio contratado. La negativa a facilitarlos puede imposibilitar la conclusión del contrato. El tratamiento de dichos datos se rige por la Política de Privacidad de Picos Outdoor, disponible en www.picosoutdoor.com/politica-de-privacidad, a la que se remite expresamente para todo lo relativo a finalidades, bases jurídicas, conservación y derechos del interesado.
En el caso de viajes combinados, Picos Outdoor tratará los datos de los viajeros (incluidos los acompañantes facilitados por el cliente contratante) exclusivamente para la gestión del viaje y los comunicará a los proveedores turísticos estrictamente necesarios para su ejecución.
SÉPTIMA – FINALIZACIÓN DEL CONTRATO.
This lease of services, unless the client abandons the activity, will end on the date of fulfillment of the services that THE LESSEE and his/her group have commissioned from the LESSOR, as stated in the purchase made.
OCTAVA – RESPONSABILIDAD, FUERZA MAYOR Y LÍMITES.
8.1. Límites generales
Picos Outdoor responde de los daños causados por incumplimiento o cumplimiento defectuoso de sus obligaciones contractuales, en los términos previstos en la normativa aplicable (TRLGDCU, RDL 23/2018 para viajes combinados, Código Civil). Esta responsabilidad no puede ser excluida ni limitada en perjuicio del consumidor más allá de lo que la normativa imperativa permita. Para viajes combinados, la indemnización por daños y perjuicios materiales causados por negligencia no superará el triple del precio del viaje combinado conforme al art. 162.4 del TRLGDCU.
8.2. Fuerza mayor
Picos Outdoor no será responsable de los incumplimientos derivados de causas de fuerza mayor (circunstancias inevitables y extraordinarias ajenas al control del organizador), incluyendo catástrofes naturales, epidemias, actos terroristas, huelgas generales de servicios de transporte o decisiones gubernamentales que afecten al destino y fuera de nuestro control. En estos casos se aplicará lo dispuesto en los apartados 4.3 o 4.4 según corresponda.
NOVENA – LEY APLICABLE Y RESOLUCIÓN DE CONFLICTOS.
7.1. Ley aplicable
Estos Términos y Condiciones se rigen por la legislación española, incluyendo en particular el TRLGDCU, el RDL 23/2018 (viajes combinados), la LSSICE, la Ley 39/2022 del Deporte, el Decreto de Turismo Activo del Gobierno del Principado de Asturias 111/2014 y la Ley del Principado de Asturias 7/2001 de 22 de Junio, de Turismo, y demás normativa vigente.
7.2. Jurisdicción
Para contratos con consumidores, serán competentes los juzgados y tribunales del domicilio del consumidor, de conformidad con el artículo 52.3 de la Ley de Enjuiciamiento Civil. En contratos entre empresas (B2B), las partes se someten a los juzgados y tribunales del Principado de Asturias, con renuncia expresa a cualquier otro fuero.
Plataforma ODR de la UE para resolución extrajudicial: https://ec.europa.eu/consumers/odr
Any dispute arising from these Terms and Conditions shall be definitively resolved by arbitration administered by the Spanish Court of Arbitration, in accordance with its Rules and Statute, which is responsible for the administration of the arbitration and the appointment of the arbitrator(s).
DÉCIMA – CAMBIOS EN LOS TÉRMINOS Y CONDICIONES.
Picos Outdoor puede modificar estas condiciones para adaptarlas a cambios legislativos, jurisprudenciales o de negocio. Se distingue entre:
Modificaciones sustanciales: aquellas que afecten a precios, penalizaciones, derechos del consumidor o régimen de responsabilidad. Se publicarán con al menos 30 días de antelación y se notificarán al cliente registrado por correo electrónico. Para los contratos ya perfeccionados, las nuevas condiciones no serán de aplicación retroactiva.
Modificaciones no sustanciales: actualizaciones de datos de contacto, corrección de errores tipográficos o aclaraciones de redacción sin alteración de derechos. Se publicarán sin preaviso específico.
El historial de versiones anteriores de estas condiciones puede solicitarse a info@picosoutdoor.com.
DECIMOPRIMERA – CONFORMIDAD Y ACEPTACIÓN.
Upon confirmation of the reservation, the client expressly agrees to all of these Terms and Conditions. In accordance with the content agreed herein, the parties express their agreement by accepting all of these Terms and Conditions.
Términos y Condiciones actualizados por última vez el 30 de Octubre de 2026
